Question:


Advantech FWA-3260 reporting constant alarms "Either PSU2 cable is unplugged or PSU2 is unplugged", even when PSU is plugged and supply is good.



Answer:

Issue here may be related to BMC firmware and recommendation from Advantech is to upgrade it to 1. Firmware Patch and Upgrade steps are attached.


To check firmware:

sudo ipmitool hpm check

PICMG HPM.1 Upgrade Agent 1.0.9: 

-------Target Information-------
Device Id          : 0x79
Device Revision    : 0x81
Product Id         : 0x3260
Manufacturer Id    : 0x2839 (Unknown (0x2839))


--------------------------------------------------------------------------
|ID  | Name        |                     Versions                        |
|    |             |     Active      |     Backup      |      Deferred   |
--------------------------------------------------------------------------
|   0|3260 BL      |   0.28 00000000 | ---.-- -------- | ---.-- -------- |
|   1|3260 BMC     |   1.04 00000000 |   1.04 00000000 | ---.-- -------- |   << BMC active FW
|*  2|3260 BIOS    |   1.06 00000000 |   1.06 00000000 | ---.-- -------- |
|*  3|3260 NVRAM   |   7.00 00000000 | ---.-- -------- | ---.-- -------- |
--------------------------------------------------------------------------


Collect outputs before reaching support:

#Shell

sudo ipmitool hpm check                                                                                            
sudo ipmitool sensor list                                                                                          
sudo ipmitool mc selftest                                                                                          
sudo ipmitool sel elist                                                                                            
sudo dmesg


Error seen in dmesg

#Shell 
sudo dmesg | grep -i "BMC"

[15140.672142] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 2d, got netfn 5 cmd 21
[15534.965372] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 21, got netfn 5 cmd 27
[17751.589896] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 2d, got netfn 5 cmd 21
[25716.689198] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 21, got netfn 0 cmd 0
[31611.284391] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 2d, got netfn 0 cmd 0