Table of Content


1. How to collect tech support  on Versa Director | FlexVNF | Analytics

2. How to collect logs files under specific path.

3. How to get log/support files from branches with no direct SSH/SFTP access.


1. How to collect tech support  on Versa Director|FlexVNF| Analytics 

Versa Director: 

To collect support run   "request system tech-support” in cli and will be saved under dir /tmp. 

Note all file /tmp dir are clear on reboot

        

               

              

        

Versa FlexVNF

On FlexVNF we can  "request system tech-support” or "request system tech-support minimal" in cli. It will be saved under dir /tmp.               

           

              


         

  

       



Difference between regular and minimal tech-support logs. 

  •    Regular tech-support  consist of support dumps, core dumps, snapshots.
  •    Minimal tech-support consist of support dumps only.

Versa Analytics  

To collect support run   "request system tech-support” in cli and will be saved under dir /tmp.   

   

             

 

               

2. How to collect specific logs files on Versa

e.g /var/log/* or /var/log/versa/* or /

sudo tar -cvzf /home/admin/<filename>.tar.gz /var/log/*


 

 

File will be saved under the path /home/admin/.

 


3. How to get log/support file from Branches with no direct  SSH/SFTP access.


Log/ tech-support  from branches can be uploaded to VD and collected from there to upload to Versa portal/File Server.

 

Run below command on VD shell. We need the branch mgmt(overlay) ip address, which we can get from VD GUI

 

sudo scp admin@<Branch-mgmt IP>:/file-Path/<filename> /home/admin/


 

 

Upload logs/tech-support collect to below link with the username and password provided(Check with Versa Support for Username/Password).

 

https://upload.versa-networks.com/  

 

Upload logs/tech-support collect to the SCP server provided by tech support. For example you received following instruction:


Please generate the tech support file and attach it to the below SCP server -


Server IP:scp.versa-networks.com
Username :55555
Password:U11Hnw7r4dcw 
 


To upload using above credentials use following command from Versa Director's CLI:

scp /filepath/filename 55555@scp.versa-networks.com: