Question:
Why am I unable to access the Versa Director GUI (which I was able to access earlier)?
Solution:
Some probable reasons for this issue are:
- The license expires.
- The disk is full.
- The services are not running.
- Hostname doesn't match in the /etc/hostname and /etc/hosts file.
Mitigation:
Follow these recommendations to mitigate these problems:
- For expired license—Apply the new license file and run the vsh restart shell command to restart the services.
Click here to learn about how to renew a license. - To check disk status, try the shell command df -kh and du -kh commands. Clear the disk space from /tmp/ folder, and packages folders. And run the vsh restart shell command to restart the services. Click here to perform the disk cleanup.
- Check to confirm all the required services are running on the Versa Director using the vsh status shell command. If not, contact TAC support for further investigation.
- If you have changed the hostname manually then make sure you have rebooted the Director instance.
Please be mindful that in a HA deployment of Versa director, restarting a node can promote the other node as master and cause HA issues. You can turn of services using the vsh stop shell command on the other node to prevent any HA communication and unnecessary HA failure.