Please find the document on how to fix the issue due to a bug: 131879
Problem Description: The appliance's sync state changed to 'unknown' state after upgrading and vsh restart
Customer will run into this bug if they upgrade the director to 18th Aug 2025, 22.1.4 hotfix image.
How to fix:
Mandatory: First, upgrade the director to the latest hotfix (8th Sept 2025 22.1.4)
Download the attached reset-passwd.sh on the director
1) Stop spring-boot on Secondary and Primary
admin@JRS-VD-Standby:~$ sudo service versa-spring-boot stop
admin@JRS-VD-Active:~$ sudo service versa-spring-boot stop
2) SQL command to create CSV
admin@JRS-VD-Active:/tmp$ sudo -u postgres psql -d vnms -tA -c "update appliance set restuser_pwd = null, admin_pwd = null where admin_pwd is null or restuser_pwd is null;"
admin@JRS-VD-Active:/tmp$ sudo -u postgres psql -d vnms -tA -F',' -c "SELECT a.name, a.ip_address FROM appliance a JOIN appliance_status t ON t.name = a.name WHERE t.ping_status = 'REACHABLE' and (restuser_pwd is null or admin_pwd is null);" > appliances.csv
3) Provide necessary permission to both reset-passwd.sh and appliance.csv
admin@JRS-VD-Active:/tmp$ chmod 755 reset-passwd.sh
admin@JRS-VD-Active:/tmp$ chmod 755 appliances.csv
admin@JRS-VD-Active:/tmp$ ./reset-passwd.sh appliances.csv
Name |IP |Status
-------------------------+-----------------+--------
HA-B | 10.155.0.19 | Success
HA-LAN-Device | 10.155.0.21 | Success
HA-A | 10.155.0.17 | Success
DUT-Appliance-2 | 10.155.0.25 | Success
HUB-AMER | 10.155.0.13 | Success
HUB-EMEA | 10.155.0.15 | Success
Branch-111 | 10.155.0.9 | Success
Austin-VOS | 10.155.0.23 | Success
Service-VNF | 10.73.40.7 | Success
Controller-1 | 10.73.40.5 | Success
Controller-2 | 10.73.40.6 | Success
admin@JRS-VD-Active:/tmp$
4) Once the script is finished, do the following.
Stop the services on Secondary, Restart Primary, and Start the Secondary Director
5) Initially, all impacted VOS will show RED X under the configuration sync, and eventually it will turn GREEN when the sync is done.
P.S.: Since only one thread would do a sync operation, it may take significant time, eg for 100 appliances it may take 11-12 hours, we can inform customer to monitor appliance. If numbers are more than 250+, it might take day or two to get config sync to Green.
6) Once all sync from is done (GREEN), run allow-cli false.
Administrator@JRS-VD-Active> config
Administrator@JRS-VD-Active% devices device * config system subjugate allow-cli false
Administrator@JRS-VD-Active% commit
Bug: Details: 131879
Description: Appliances sync state changed to 'unknown' state after upgrading and vsh restart
Fix: 8th Sept 2025, 22.1.4 build and onwards
