Objective: After provisioning the device serial number in Self service portal "https://gztp.versa-networks.com/", below steps and troubleshooting can be followed for activating device.
The GZTP Self-Service Portal is designed to enable customers to provision/de-provision infrastructure and/or devices on the Global ZTP platform hosted by Versa.
Steps to be followed:
1) Please ensure that device serial number is first provisioned on the GZTP self service portal.
2) Connect the device to the internet line after provisioning the serial number on GZTP self service portal.
Note: Mismatch between serial number on GZTP provisioned list and device actual serial number will result in activation failure.
Troubleshooting Steps if the device is unable to activate:
1) Ensure device VNI-0/0 is connected to Internet line which assigns DHCP ip address to the device interface.
2) Ensure device can resolve below fqdn's and IKE connectivity to below resolved ip address depending on the PSK/PKI method selected on GZTP self service portal.
PSK : staging-controller1-psk.versa-networks.com , staging-controller2-psk.versa-networks.com
PKI : staging-controller1-cert.versa-networks.com , staging-controller2-cert.versa-networks.com
Example:
> ping staging-controller1-psk.versa-networks.com routing-instance WAN1-Transport-VR
Please run tcpdump on vni-0/0
>tcpdump vni-0/0 filter "port 500 or port 4500"
In above if you are able to see Outgoing packets and there are no Inbound packets from the receiver there might be connectivity issue on ISP. Please check with ISP provider to ensure that there is no connectivity issue.
If the connectivity is fine, please create a support request with Versa TAC for further debugging on GZTP platform.
More information on GZTP Self Service Portal: